MQT Founder, Vanessa Blake discusses the value of diversity at board level and how contact centre leaders can drive change in their own organisations.
The top in-demand skills your agents need, what good looks like and how to enhance these skills in your contact centre.
The number of working over-50’s is set to reach a record high by 2030. In this article we discuss the benefits of building a multi-generational contact centre team.
MyQualityTeam has joined forces with leading contact centre software developer, Noetica to help more contacts centres unlock potential and optimise performance.
Derwyn Jones shares the highs and lows of a 35 year career in the contact centre industry.
MyQualityTeam launches in the UK and US
There is a wealth of information hidden in calls that reveals how connected customers are to your brand.
Why are your agents leaving and how can you retain your contact centre talent?
MyQualityTeam utilises a unique competency-based framework to identify the key drivers of performance and leverages AI call/text analytics to assess agent performance.