Upskill agents at scale, uplift performance at speed

Quality assurance and agent performance for contact centres, powered by skills insight and AI

3 step process to uplifting agent performance

Assess

Take a pulse check of agent performance across a range of role-critical competences including customer sentiment, empathy, compliance, triage, upselling and ownership

Develop

Share real time actionable feedback with agents

Evaluate

Managers can track and report on progress and agents see the impact of their efforts
through their own dynamic portal

Unlock the potential of your team

improvement in overall agent performance
1 %
increase in taking ownership
1 %
uplift in customer sentiment
1 %
increase in cross selling
1 %

What our customers say

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