Upskill agents at scale, uplift performance at speed
Quality assurance and agent performance for contact centres, powered by skills insight and AI
3 step process to uplifting agent performance
Assess
Take a pulse check of agent performance across a range of role-critical competences including customer sentiment, empathy, compliance, triage, upselling and ownership
Develop
Share real time actionable feedback with agents
Evaluate
Managers can track and report on progress and agents see the impact of their efforts
through their own dynamic portal
Unlock the potential of your team
What our customers say
Resources
Balance in the boardroom – how can we better support the next generation of female leaders?
MQT Founder, Vanessa Blake discusses the value of diversity at board level and how contact centre leaders can drive change in their own organisations.
The top three skills your contact centre agents need
The top in-demand skills your agents need, what good looks like and how to enhance these skills in your contact centre.
The changing face of contact centres – why industry leaders are moving to multi-generational teams
The number of working over-50’s is set to reach a record high by 2030. In this article we discuss the benefits of building a multi-generational contact centre team.