About
Whether you are looking for an agent performance platform for your in-house customer service team or a quality assurance solution for your contact centre business – MyQualityTeam can help.
About the platform
MyQualityTeam was founded by CX Strategist, Vanessa Blake. The platform utilises a unique competency-based framework to identify the key drivers of performance and enable managers to make an immediate impact on customer experience.
MyQualityTeam has been developed for use by in-house customer service and sales teams and contact centre businesses, with the flexibility to scale with your business as it grows.
Meet Vannesa Blake
It’s free to get started
Start using MyQualityTeam for free with up to 10 licences and experience the difference it can make to agent performance.
Resources
Balance in the boardroom – how can we better support the next generation of female leaders?
MQT Founder, Vanessa Blake discusses the value of diversity at board level and how contact centre leaders can drive change in their own organisations.
The top three skills your contact centre agents need
The top in-demand skills your agents need, what good looks like and how to enhance these skills in your contact centre.
The changing face of contact centres – why industry leaders are moving to multi-generational teams
The number of working over-50’s is set to reach a record high by 2030. In this article we discuss the benefits of building a multi-generational contact centre team.