We work with businesses of all sizes across a wide range of industries. Whether you are looking to trial an agent performance platform for free or implement a large-scale quality assurance solution – MyQualityTeam has a package to meet your needs.
Solutions by industry
Monitor compliance, increase up-sell and cross-sell, improve customer satisfaction.
Implement quickly, optimise agent effectiveness and enhance customer experience.
Encourage empathy, upskill agents and track improvements at scale.
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Solutions for businesses of all sizes
MyQualityTeam ensures you get the best performance from teams, without adding to manager workloads.
MyQualityTeam delivers assessments and agent insight at scale, freeing-up resource and optimising the performance of your teams.
MQT Founder, Vanessa Blake discusses the value of diversity at board level and how contact centre leaders can drive change in their own organisations.
The top in-demand skills your agents need, what good looks like and how to enhance these skills in your contact centre.
The number of working over-50’s is set to reach a record high by 2030. In this article we discuss the benefits of building a multi-generational contact centre team.