Solutions
We work with businesses of all sizes across a wide range of industries. Whether you are looking to trial an agent performance platform for free or implement a large-scale quality assurance solution – MyQualityTeam has a package to meet your needs.
Solutions by industry
Insurance
Monitor compliance, increase up-sell and cross-sell, improve customer satisfaction.
Government
Implement quickly, optimise agent effectiveness and enhance customer experience.
Get started with our FREE subscription or choose from a range of packages.
Solutions for businesses of all sizes
Small Businesses
MyQualityTeam ensures you get the best performance from teams, without adding to manager workloads.
Enterprise
MyQualityTeam delivers assessments and agent insight at scale, freeing-up resource and optimising the performance of your teams.
Resources
Balance in the boardroom – how can we better support the next generation of female leaders?
MQT Founder, Vanessa Blake discusses the value of diversity at board level and how contact centre leaders can drive change in their own organisations.
The top three skills your contact centre agents need
The top in-demand skills your agents need, what good looks like and how to enhance these skills in your contact centre.
The changing face of contact centres – why industry leaders are moving to multi-generational teams
The number of working over-50’s is set to reach a record high by 2030. In this article we discuss the benefits of building a multi-generational contact centre team.