MyQualityTeam delivers assessments and agent insight at scale, freeing-up resource and optimising the performance of your teams.
Solutions that flex with your business
Choose to get started with the base platform, move to our AI assessments with the option for integrations with in-house systems for a seamless end-to-end solution.
Protect corporate reputation
The platform enables your managers to easily monitor call, email and chat content and take immediate action on any problem areas, minimising the risk of damage to your brand and key customer relationships.
MyQualityTeam highlights strengths and areas for development, with immediate feedback available to agents, encouraging self-led development.
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MQT Founder, Vanessa Blake discusses the value of diversity at board level and how contact centre leaders can drive change in their own organisations.
The top in-demand skills your agents need, what good looks like and how to enhance these skills in your contact centre.
The number of working over-50’s is set to reach a record high by 2030. In this article we discuss the benefits of building a multi-generational contact centre team.