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MQT Founder, Vanessa Blake discusses the value of diversity at board level and how contact centre leaders can drive change in their own organisations.
The top in-demand skills your agents need, what good looks like and how to enhance these skills in your contact centre.
The number of working over-50’s is set to reach a record high by 2030. In this article we discuss the benefits of building a multi-generational contact centre team.
MyQualityTeam utilises a unique competency-based framework to identify the key drivers of performance and leverages AI call/text analytics to assess agent performance.