Government
MyQualityTeam helps Local and Central Government, NHS and other public sector bodies to deliver an enhanced service - supporting agents to uplift their performance and managers to identify areas of strengths and weakness.
Customer experience
When your agents feel motivated and supported, they deliver a better service to your customers. MyQualityTeam engages your team in their own development by highlighting where they can improve and helping them to track progress.
Optimise efficiency
MyQualityTeam enables you to understand more about the strengths of your agents so you can make informed decisions on talent deployment and development.
Unlock insight
Measure what matters most to your organisation, set targets and monitor results with live data accessible through user-friendly dashboards.
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Resources
Balance in the boardroom – how can we better support the next generation of female leaders?
MQT Founder, Vanessa Blake discusses the value of diversity at board level and how contact centre leaders can drive change in their own organisations.
The top three skills your contact centre agents need
The top in-demand skills your agents need, what good looks like and how to enhance these skills in your contact centre.
The changing face of contact centres – why industry leaders are moving to multi-generational teams
The number of working over-50’s is set to reach a record high by 2030. In this article we discuss the benefits of building a multi-generational contact centre team.