Pricing
Select the package you need, buy online or contact us and you can be up and running the same day.
Select your package
The MyQT base platform enables immediate access to the assessment platform and requires no integration.
The enhanced AI call analytics automated platform augments the base platform and assesses calls automatically with a selection of competencies and updates dynamic agent dashboards.
Free
Pricing
No Cost
Included
- 0 – 10 seats
- Unlimited assessments on the base platform against four MyQualityTeam competencies:
- Demonstrates empathy
- Checks understanding
- Active listening
- Clarity of tone
- Agent feedback portal
- Manager dashboards showing team and individual performance
- Access to training resources and videos
Micro business
Pricing
£ 7.52 per licence per month
Included
- 11 – 50 seats
- Unlimited assessments on the base platform against the full MyQualityTeam competency framework
- Calls, email and chat included in assessments
- Agent feedback portal
- Manager/Director dashboards showing team and individual performance
- Access to training resources and videos
SME business
Pricing
£ 7.39 per licence per month
Included
- 51 – 200 seats
- Unlimited assessments on the base platform against the full MyQualityTeam competency framework
- Calls, email and chat included in assessments
- Agent feedback portal
- Configurable manager dashboards showing team and individual performance
- Access to training resources and videos
- Helpdesk support
Enterprise
Pricing
Contact us for a quote
Included
- 200+ seats
- Unlimited assessments on the base platform against the full MyQualityTeam competency framework
- Calls, email and chat included in assessments
- Agent feedback portal
- Manager dashboards showing team and individual performance
- Access to training resources and videos
- Helpdesk support
AI call analytics (ASR & TTS)
Pricing
From £20 per seat (pcm)
Included
- Unlimited AI-enabled volume call assessments and dedicated account management.
Need something different?
If our packages don’t quite meet your needs contact us to discuss other options.
Resources
Balance in the boardroom – how can we better support the next generation of female leaders?
MQT Founder, Vanessa Blake discusses the value of diversity at board level and how contact centre leaders can drive change in their own organisations.
The top three skills your contact centre agents need
The top in-demand skills your agents need, what good looks like and how to enhance these skills in your contact centre.
The changing face of contact centres – why industry leaders are moving to multi-generational teams
The number of working over-50’s is set to reach a record high by 2030. In this article we discuss the benefits of building a multi-generational contact centre team.