
Balance in the boardroom – how can we better support the next generation of female leaders?
MQT Founder, Vanessa Blake discusses the value of diversity at board level and how contact centre leaders can drive change in their own organisations.
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MQT Founder, Vanessa Blake discusses the value of diversity at board level and how contact centre leaders can drive change in their own organisations.
The top in-demand skills your agents need, what good looks like and how to enhance these skills in your contact centre.
MyQualityTeam utilises a unique competency-based framework to identify the key drivers of performance and leverages AI call/text analytics to assess agent performance.