MyQualityTeam helps healthcare providers to build stronger connections with customers.

Strengthen customer relationships
Enhance skills in demonstrating empathy, diagnosing the issue and taking ownership to deliver an enhanced customer experience.

Support agent development
MyQualityTeam gives agents insight into their own strengths and areas for development without waiting for 1-2-1 feedback sessions. The process is completely transparent with both Manager and agent being able to track progress.

Product knowledge
With a complex product suite, it is vital agents can confidently and competently explain what the product does and the relevance to the customer. MyQualityTeam helps managers to assess the level of product knowledge and identify gaps that need to be a focus for development.

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