Healthcare
MyQualityTeam helps healthcare providers to build stronger connections with customers.
Strengthen customer relationships
Enhance skills in demonstrating empathy, diagnosing the issue and taking ownership to deliver an enhanced customer experience.
Support agent development
MyQualityTeam gives agents insight into their own strengths and areas for development without waiting for 1-2-1 feedback sessions. The process is completely transparent with both Manager and agent being able to track progress.
Product knowledge
With a complex product suite, it is vital agents can confidently and competently explain what the product does and the relevance to the customer. MyQualityTeam helps managers to assess the level of product knowledge and identify gaps that need to be a focus for development.
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Resources
Balance in the boardroom – how can we better support the next generation of female leaders?
MQT Founder, Vanessa Blake discusses the value of diversity at board level and how contact centre leaders can drive change in their own organisations.
The top three skills your contact centre agents need
The top in-demand skills your agents need, what good looks like and how to enhance these skills in your contact centre.
The changing face of contact centres – why industry leaders are moving to multi-generational teams
The number of working over-50’s is set to reach a record high by 2030. In this article we discuss the benefits of building a multi-generational contact centre team.