Small Business Solutions
MyQualityTeam ensures you get the best performance from teams, without adding to manager workloads.
Flexible solution
Get started with the free version and see the impact on your business, then choose from a range of packages according to the needs of your business. You can be up and running in minutes, no technical knowledge is needed.
Boost sales
Are you losing opportunities to upsell to your customers? Your managers can check your agents are identifying and acting on buying signals at the touch of a button.
Maximise efficiency
MyQualityTeam can help your managers identify if your team is making the most of every touchpoint with your customers to build rapport, strengthen relationships and identify changes in needs.
Get started with our FREE subscription or choose from a range of packages.
Resources
Balance in the boardroom – how can we better support the next generation of female leaders?
MQT Founder, Vanessa Blake discusses the value of diversity at board level and how contact centre leaders can drive change in their own organisations.
The top three skills your contact centre agents need
The top in-demand skills your agents need, what good looks like and how to enhance these skills in your contact centre.
The changing face of contact centres – why industry leaders are moving to multi-generational teams
The number of working over-50’s is set to reach a record high by 2030. In this article we discuss the benefits of building a multi-generational contact centre team.