Small Business Solutions
MyQualityTeam ensures you get the best performance from teams, without adding to manager workloads.
Get started with the free version and see the impact on your business, then choose from a range of packages according to the needs of your business. You can be up and running in minutes, no technical knowledge is needed.
Are you losing opportunities to upsell to your customers? Your managers can check your agents are identifying and acting on buying signals at the touch of a button.
MyQualityTeam can help your managers identify if your team is making the most of every touchpoint with your customers to build rapport, strengthen relationships and identify changes in needs.
Get started with our FREE subscription or choose from a range of packages.
MQT Founder, Vanessa Blake discusses the value of diversity at board level and how contact centre leaders can drive change in their own organisations.
The top in-demand skills your agents need, what good looks like and how to enhance these skills in your contact centre.
The number of working over-50’s is set to reach a record high by 2030. In this article we discuss the benefits of building a multi-generational contact centre team.